Retail 2.0 » electronics http://www.retail20.com Brick and Mortar Meets Pixel and Light Wed, 11 Jan 2012 12:52:52 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 CR Electronics: Why electronics stores “suck” http://www.retail20.com/cr-electronics-why-electronics-stores-suck/162/ http://www.retail20.com/cr-electronics-why-electronics-stores-suck/162/#comments Sun, 28 Jun 2009 13:02:15 +0000 Retail 2.0 http://www.retail20.com/?p=162 The shopping experience at walk-in electronics stores "sucks," according to a keynote speech at the recent Consumer Electronics Association conference in New York. No, that messenger wasn't me or someone else from Consumer Reports, talking about how our Ratings of places to buy computers and other major electronics items reveal that satisfaction with brick-and-mortar stores lags behind that for online retailers]]> The shopping experience at walk-in electronics stores “sucks,” according to a keynote speech at the recent Consumer Electronics Association conference in New York.

No, that messenger wasn’t me or someone else from Consumer Reports, talking about how our Ratings of places to buy computers and other major electronics items reveal that satisfaction with brick-and-mortar stores lags behind that for online retailers.

Instead, the observation came from someone with firsthand knowledge of electronics retailing: The relatively-new owner of CompUSA’s stores and Web site and of the TigerDirect.com and newly-relaunched CircuitCity.com Web sites, too.

Source: Consumer Reports

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